Refund policy

We hope your Hyrular Beauty products make you feel unreal. If something isn’t right, here’s how we handle returns:

Eligibility

• Returns are accepted within 14 days of delivery date (as confirmed by the carrier.)
• Products must be unused, unopened, and in original packaging.
• Final sale items cannot be returned.

How to Start a Return

• Email support@hyrularbeauty.com with your order #, and we’ll reply within 1–3 business days.
• No DMs, no carrier pigeons, just email.

Return Shipping Costs

• If your order showed up wrong, damaged, or cursed, we’ll cover return shipping.
• For all other eligible returns, customers are responsible for return shipping costs.

Refunds

• Refunds are issued to your original payment method once your return is received and inspected.
• Please allow 5–10 business days for your bank or credit card company to process the refund.
• Original shipping charges are non-refundable.

Exchanges

• We don't offer direct exchanges at this time. If you want a different shade, place a new order and we’ll refund the unopened one.